How we are dealing with Coronavirus
Our office is partially open, but not for client meetings
Clearly, Coronavirus presents significant challenges for us all. We have operated as usual through this difficult period, and our business has not suffered any disruption. Now that further Coronavirus restrictions are being imposed, many of our staff have returned to work from home. We are currently not running client meetings at the office, but instead offer a remote service. We will review this position in the Spring of 2021.
We are open as usual for all services
We continue to deliver all services as usual, with some minor adjustments as staff partly work from home. We have remained busy, taking on many new clients during this period.
We are finding that some product providers appear be under strain, leading to some delays to obtain information. We have arranged facilities for some product providers to accept scanned copies of documents should this be necessary.
Our service standards have remained the same throughout the Coronavirus pandemic, and we will deliver services as usual.
We have well-prepared plans that allow us all to work from home, or from our office where required. All of our usual office functions are available from any location, via a remote server.
All staff have access to exactly the same suite of tools as they would in the office.
We work in a largely paperless manner, so our existing practices will allow us to operate as usual.
All client data is protected through stringent data security tools and policies. These are in place for home working as usual. No client data is stored on any of our local machines (whether that is in our office, or at home).
Remote meeting options
We already offer a variety of remote meeting options. These are being used widely for most client meetings. You can meet with us remotely and securely using any computer device, laptop, tablet, or mobile phone.
This works well, but you have to provide your own cake.
Stock market volatility
The Coronavirus situation is has caused a lot of volatility in investment markets, although our investments have performed well during this period..
We are in regular contact with existing and potential clients regarding the changing situation. Our Prosper service has prepared all clients for inevitable short-term, temporary downturns. We aim to ensure that all clients can weather any short-term investment issues caused by the changing situation.
Our Investment Philosophy explains more about how we help our clients to manage their investments in challenging periods.
Dealing with a financial crisis?
If you are dealing with a financial crisis as a result of the Coronavirus, take a look at our helpful article, which explains how you should adjust your budget. We also list government help that is available.
You have three ways to meet with your adviser, they are: Face-To-Face, Phone Meetings and Screen Sharing. You can switch between the options whenever you want.
Meeting face-to-face at our office gives you the best access to your adviser, and our facilities.
Instead of meeting up, we can simply talk over the phone, referring to written reports as necessary.
We are able to use screen sharing applications to hold a meeting wherever you are. You just need access to a computer or tablet, and the internet.
HOW DO WE MANAGE YOUR INVESTMENTS?
Read our Investment Philosophy guide
THE PERSONAL FINANCE PORTAL
As part of your service you will get access to the Personal Finance Portal.
This is a secure way for us to communicate with you.
- Get up-to-date investment valuations -
- Receive and send messages -
- Store all your financial documents in one place -
- View and update your financial data -
- Access all this at any time -
See what sets us apart from other independent financial advisers...
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Unit 5, Park Lane Business Centre, Park Lane, Langham, Colchester, Essex CO4 5WR
A DIFFERENT APPROACH
We focus on so much more than just your financial planning. We aim to help you reach your full potential, achieve your goals and help you live the life of your dreams.
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